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General

How do I update my billing information?How do I cancel my subscription?How Does the Free Month Work?Is there a free trial period?I can't find my account with an active subscription Can you provide me with your tax information to register the invoices?Can I Add Filters or Conditions to the Contest?Can I upgrade my plan to a higher one?Can I get an annual subscription?Can I pay for just a single giveaway?Can I request a refund?Can I use AppSorteos from my mobile device?What is AppSorteos?If I subscribe, are there extra charges to run my giveaways?Are all applications free?

Trivia Generator

What are the uses I can give to the Online Quiz?How many campaigns can I create?How many questions can be generated with the Trivia Creator?Does it work in my language?Is there a customer support team available to help me with any issues or questions?Do I need to have an account to create questions and answers with AppSorteos?Can I add my own brand and logo to my Online Trivia?Can I create an online Question Wheel?Can I create a quiz with a time limit to answer?Can I install the trivia on my website?Can I customize the appearance of my Trivia?What kind of data and statistics can I see from my promotion, Trivia, Wheel, or other?Can I get a record of entries?

Scratch and Win

Is there a customer support team available to help me with any issues or questions?Do I need to have an account to create a Scratch and Win virtual?Can I install Scratch and Win on my website?Can I customize the appearance of my Scratch and Win virtual?What type of data and statistics can I check?What kind of prize can I offer in my promotion?

Random Roulette

How does the limit quantities option work?How does the option to limit chances or probabilities work?Can I add a form to fill out before participating?Can I share the wheel only with a group of people?Can I remove the email address field?Can I limit the number of entries?What is the difference between "Prize", "Coupon" and "Link"?What is displayed in the Summary section?What is displayed in the Users section?What does it mean for my wheel to be "Active" or "Paused"?

Facebook Giveaways

Is it possible to hold a giveaway on Facebook Live?Is it possible to obtain a certificate of validity for the giveaway?Do I need an account to run a giveaway on Facebook?Can I run a Facebook giveaway from my personal profile?Can I run a giveaway from a Facebook post of an account I don't manage?Can I run a Facebook and Instagram giveaway at the same time?

Instagram Giveaways

How can I do a collaborative giveaway, Multi-account or Multi-post?How many giveaways can I do?Why aren't all comments from my post loading?Can I download a list of the participants in the giveaway?Can I edit the visual content (photo and video) generated after selecting the winners?Can I filter or draw by "likes" or followers on Instagram?Can I filter who has shared my post in Stories?

Giveaways on TikTok

I'm having trouble getting comments from my TikTok post. What should I do?

Giveaways on Twitter/X

Can I run a giveaway from a tweet of an account I don't manage?Can you raffle based on responses or followers?

Giveaways on YouTube

How can I copy the link of a YouTube video for the giveaway?Do I need an account to run a giveaway?Can I run a giveaway during a live YouTube video?

Multi-Network Sweepstakes

Which social networks are compatible with the Multi-Network Giveaway?Do I need an account to run a Multi-Network Giveaway?Can I apply filters in my Multi-Network Giveaway?

Raffles by Name List

How many participants can I add to my giveaway?Is it possible to automatically add chances to different participants?Is it possible to automatically remove duplicate names?Is it safe to use the giveaway tool?Can I upload a list from a file?Can I choose more than one winner?

Other Questions

How do I confirm that my subscription is canceled?Which networks does the mobile app work on?Why doesn't the URL work in the mobile app?Can I duplicate or repeat a giveaway?Can I Use Multiple Posts from Various Facebook Accounts with Just URLs?Can I Use Multiple Posts from Various Instagram Accounts with Just URLs?Can I use multiple posts from various X (Twitter) accounts with just URLs?What does the Multi-Network Giveaway allow?

FAQsFrequently Asked Questions

I can't find my account with an active subscription

Published on 25 feb 2026 1 min de lectura

Related Articles

FAQs

Frequently Asked Questions

What does the Multi-Network Giveaway allow?

Multi-Network groups comments from multiple posts into a single giveaway: from the same or different networks, and from the same or different accounts.

Frequently Asked Questions

Can I duplicate or repeat a giveaway?

Giveaways cannot be duplicated: you create a new one, and for a winner who doesn't qualify, there are substitutes. Promotions can be duplicated.

Frequently Asked Questions

Can I use multiple posts from various X (Twitter) accounts with just URLs?

No: on X, multi-post by link applies to the same connected account; connection is required, links from multiple accounts are not enough.

Frequently Asked Questions

Can I Use Multiple Posts from Various Facebook Accounts with Just URLs?

No: Facebook requires a connection; the multi-post by URL applies to the connected account, not to multiple accounts with just links.