Navigation
General
How do I update my billing information?How do I cancel my subscription?How Does the Free Month Work?Is there a free trial period?I can't find my account with an active subscriptionCan you provide me with your tax information to register the invoices?Can I Add Filters or Conditions to the Contest?Can I upgrade my plan to a higher one?Can I get an annual subscription?Can I pay for just a single giveaway?Can I request a refund?Can I use AppSorteos from my mobile device?What is AppSorteos?If I subscribe, are there extra charges to run my giveaways?Are all applications free?
Trivia Generator
What are the uses I can give to the Online Quiz?How many campaigns can I create?How many questions can be generated with the Trivia Creator?Does it work in my language?Is there a customer support team available to help me with any issues or questions?Do I need to have an account to create questions and answers with AppSorteos?Can I add my own brand and logo to my Online Trivia?Can I create an online Question Wheel?Can I create a quiz with a time limit to answer?Can I install the trivia on my website?Can I customize the appearance of my Trivia?What kind of data and statistics can I see from my promotion, Trivia, Wheel, or other?Can I get a record of entries?
Scratch and Win
Is there a customer support team available to help me with any issues or questions?Do I need to have an account to create a Scratch and Win virtual?Can I install Scratch and Win on my website?Can I customize the appearance of my Scratch and Win virtual?What type of data and statistics can I check?What kind of prize can I offer in my promotion?
Random Roulette
How does the limit quantities option work?How does the option to limit chances or probabilities work?Can I add a form to fill out before participating?Can I share the wheel only with a group of people?Can I remove the email address field?Can I limit the number of entries?What is the difference between "Prize", "Coupon" and "Link"?What is displayed in the Summary section?What is displayed in the Users section?What does it mean for my wheel to be "Active" or "Paused"?
Facebook Giveaways
Is it possible to hold a giveaway on Facebook Live?Is it possible to obtain a certificate of validity for the giveaway?Do I need an account to run a giveaway on Facebook?Can I run a Facebook giveaway from my personal profile?Can I run a giveaway from a Facebook post of an account I don't manage?Can I run a Facebook and Instagram giveaway at the same time?
Instagram Giveaways
How can I do a collaborative giveaway, Multi-account or Multi-post?How many giveaways can I do?Why aren't all comments from my post loading?Can I download a list of the participants in the giveaway?Can I edit the visual content (photo and video) generated after selecting the winners?Can I filter or draw by "likes" or followers on Instagram?Can I filter who has shared my post in Stories?
Giveaways on TikTok
Giveaways on Twitter/X
Giveaways on YouTube
Multi-Network Sweepstakes
Raffles by Name List
Other Questions
How do I confirm that my subscription is canceled?Which networks does the mobile app work on?Why doesn't the URL work in the mobile app?Can I duplicate or repeat a giveaway?Can I Use Multiple Posts from Various Facebook Accounts with Just URLs?Can I Use Multiple Posts from Various Instagram Accounts with Just URLs?Can I use multiple posts from various X (Twitter) accounts with just URLs?What does the Multi-Network Giveaway allow?